Terms & Conditions

Falcon cars reserve the right to revise any of the terms and conditions and its prices listed on this website and will come into effect soon after posted here:

  1. Any quotation for the journey will be valid only 24 hours.
  2. No booking is considered as accepted until it's confirmed by e-mail or on the phone in the office,or if you book online until your payment for this confirmed
  3. For all Airport pickups, we do monitor the filghts, whether coming early or delayed there will be no extra charge but if you miss your flight coming into any of the UK Airports, it is your responsibility to call the office and inform us immediately.
  4. All drivers are self-employed, fully insured (with hire & reward insurance) Public Carriage Office registered plus personally responsible for all goods & persons carried, therefore does not accept any liability for persons, personal belongings or any goods carried. unless it should be proven that did not ensure that a drivers insurance was up-to-date.

Payments

  1. Except of inbound journeys from airports that must be paid inby credit card in advance we accept payment for all other journeys by cash, UK cheque & cheque card or Credit card.
  2. Cash & Cheque payments are made directly to the driver who will issue a receipt at point of payment. (point of payment being the end of the contracted journey).
  3. Credit card payments (or any payment made to ) is subject to a 20% VAT (Value Added Tax) government taxation charge irrespective of were the booking is made from, as all work is carried out in the UK and is therefore subject to VAT.
  4. Where a booking is made by credit card and the passenger/s choose alternative destinations to those booked, the driver will charge any differences which should be made in cash (pounds sterling) after receiving a quote for any differences from the control centre.
  5. Where the the journey is a shorter distance than that booked a refund will not be made (either in full or in part) as you have not inform us of any change/s and are in breech of the contracted journey. please see cancellation and refunds
  6. Deal with enquiries and complaints made by or about you relating to the website and your journeys booked in advance.
  7. A booking can only be cancelled on the phone or email in the office.
  8. A price increase of 100% of the listed price will be charged on the following dates, 24th, 25th, 26th and31st of December and on 1st of January as well.
  9. For Airports pickups. we give first 40 minute free of charge after your flights lands, after that you will be charged 0.30 pence per minute as waiting time.
  10. For residential pickups first 10 minute is free provided you come out within 10 minute, otherwise you will be charged for the whole waiting @ 0.30 per minute. Our prices are based that you will be ready to travel at the time and the place previously arranged.
  11. If we cannot make any contact with you at the residential pickups by ringing your doorbell or on the phone or at the airports you will be charged full fare. Please make sure that your contact telephone no is switched on any problem contact this office within 15 minute of your booked time

Confirmation of bookings:

  1. The driver is there to help you load/unload your luggage; he is not responsible for any damage or missing any luggage. Please make sure all of your luggage is loaded/unloaded.
  2. For cash payments & payments made by UK Cheque & cheque card: we will notify you upon receipt of your booking request (by return email or phone call) that your booking has been accepted and confirmed.
  3. The offices are opened 24 hours a day 7 days a week so should you need any follow up confirmations please
    call us on +44(0)203-588-0448.

Exceptions:

  1. At this time there are no exceptions.

Miscellaneous:

  1. It is your responsibility to have read and understood terms & conditions, & privacy policies prior to ordering a vehicle. Ordering a vehicle confirms acceptance of our terms & conditions,& privacy policies without reservation.

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