Refund & Cancellation Policy

  1. We use CARD SAVE for secure payments read more www.cardsave.net.(Card save is member of WORLD PAY GROUP)Card save payment used by millions of people around the world, card save is the way to pay - trusted and secure. An important part of the card save payment solutions are trusted by thousands of businesses, big and small.]
  2. If the journey is being cancelled 4 hours prior to the pick-up time, the payment will be fully refunded to the customer's debit/credit card.
  3. If the journey is being cancelled 4 hours less than the pickup time will result in a charge, which will be decided by Falcon Cars, depending on the pickup distance/place/parking or other charges subject to a minimum of £10.00 the rest of the payment will be refunded to the customer's debit/credit card.

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